DovaFM Digital Entertainment Group LTD.

Privacy Policy

Last updated 17 October 2026

1. Introduction

This Privacy Policy describes how DovaFM Digital Entertainment Group LTD. ("Company", "we", "our", "us") collects, uses, and protects your personal information when you use our services.

This Policy applies to all services operated by DovaFM Digital Entertainment Group LTD. under the following domains:

Domain Service Type Account Requirement Description
https://www.dovafm.com Public Radio Service None Main radio streaming platform
https://nexis.dovafm.com Public Radio Service None Alternative Brand streaming platform
https://nexisfm.xyz Public Radio Service None Alternative Brand streaming platform
https://deg.dovafm.com Corporate Info None Corporate Press Releases/Notices Website
https://api.dovafm.com API Service Internal Accounts Technical API endpoints
https://corporate.dovafm.com Corporate Portal Internal Accounts Internal corporate resources
https://flows.dovafm.com Workflow Management Internal Accounts Internal workflow systems
https://news.dovafm.com News Platform Customer/Internal Accounts News content and updates
https://support.dovafm.com Support System Internal Accounts Customer support (operated by Freshdesk)
https://files.dovafm.com File System Internal Accounts Internal File Sharing & Storage System
https://radiomaster.dovafm.com/ Radio Automation Software None for the application RadioMaster product website; software downloads and source code are hosted on GitHub, with community support through Discord

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy explains your rights under Australian privacy law.

2. Collection of Personal Information

We collect personal information in accordance with Australian Privacy Principle 3. The types of information we collect depend on which services you use:

2.1. Public Services (www.dovafm.com):

  • IP addresses and device identifiers
  • Browser type and version
  • Pages visited and time spent on our services
  • Cookies and tracking data
  • Location data (where permitted)

2.2. Account-Based Services (news.dovafm.com, support.dovafm.com):

  • Name and contact information
  • Email address and phone number
  • Account credentials
  • Communication preferences
  • Support inquiries and correspondence

2.3. Internal Services (corporate, api, flows domains):

  • Employee identification and contact details
  • Professional qualifications and employment history
  • Performance and training records
  • Access logs and system usage data

2.4. RadioMaster Software (radiomaster.dovafm.com):

RadioMaster is radio automation software developed by the DovaFM team. The RadioMaster application does not require a RadioMaster account and, as provided, does not collect or transmit personal information, analytics, telemetry or usage statistics to DovaFM. No personal information is retained by DovaFM through use of the application itself.

RadioMaster may save user-selected settings, playlists, audio files or related configuration locally on the user's device. Locally stored information is not collected by DovaFM merely through use of the application.

RadioMaster website: Visiting radiomaster.dovafm.com is distinct from using the application. Ordinary technical information may be processed by the website's hosting provider to deliver the site, including requests and security logs. This statement does not claim that hosting providers collect no data.

GitHub downloads and source code: RadioMaster downloads and source code are provided through GitHub. Users visiting GitHub, downloading releases or signing in may have information processed by GitHub under its own privacy statement. RadioMaster does not receive GitHub account data simply because a user downloads the software.

Discord community support: Optional RadioMaster community support is provided through its Discord server. Discord may process account details, messages, and technical data under its own privacy policy. Messages or information that users choose to share with RadioMaster support or moderators may be visible to the relevant support personnel and handled for support and community moderation purposes.

Scope: The no-data-collection statement above refers specifically to the RadioMaster application. It does not override the provisions of this Policy applicable to other DovaFM websites or third-party services.

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • Use our radio streaming services
  • Create an account on our platforms
  • Contact our support team
  • Subscribe to newsletters or promotional materials
  • Apply for employment with us

We also collect information automatically through:

  • Cookies and tracking technologies
  • Server logs and analytics tools
  • Third-party services (including Google Analytics & Google Adsense)

4. Use and Disclosure of Personal Information

In accordance with Australian Privacy Principles 6 and 7, we use your personal information for:

4.1. Primary Purposes:

  • Providing radio streaming and related services
  • Managing user accounts and customer support
  • Processing employment applications
  • Internal business operations and administration

4.2. Secondary Purposes:

  • Improving our services and user experience
  • Sending marketing communications (with consent)
  • Analytics and performance monitoring
  • Legal compliance and dispute resolution

4.3. Disclosure to Third Parties:

We may disclose your personal information to:

  • Service Providers: Freshdesk (support services), Google (analytics)
  • Legal Requirements: When required by Australian law or court order
  • Business Transfers: In connection with mergers or acquisitions
  • Consent: When you have provided explicit consent

5. Third-Party Services and Advertising

5.1. Third-Party Services

Our support platform at https://support.dovafm.com is operated by Freshdesk Inc. (USA). When you use this service, your information is subject to both this Privacy Policy and Freshdesk's privacy policy. We ensure appropriate safeguards are in place for international data transfers.

We use Google Analytics on https://www.dovafm.com and https://news.dovafm.com to understand how our services are used. This service may transfer data internationally.

We use Google Adsense on https://www.dovafm.com and https://news.dovafm.com to serve and manage advertising. This service may transfer data internationally.

5.2. Advertising

We use third-party advertising services, including Google Adsense, on certain DovaFM websites and apps where indicated in this Policy. This does not include the RadioMaster application. These services may collect information such as your IP address, browser type, pages visited, and cookies to deliver personalized ads.

Advertising cookies are only set after you have provided consent. You can manage or withdraw your consent at any time via your browser settings or our cookie preference tools.

Other third-party ad providers may also use similar technologies to deliver relevant ads. We do not control these third-party practices but ensure they comply with applicable privacy laws where possible.

6. Data Security and Storage

We implement reasonable security measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure in accordance with Australian Privacy Principle 11.

Our security measures include:

  • Encrypted data transmission (SSL/TLS)
  • Secure server hosting in Australia where possible
  • Regular security assessments and updates
  • Access controls and employee training

7. Data Retention

We retain personal information only as long as necessary for the purposes for which it was collected, or as required by Australian law. Our general retention periods are:

  • User Account Data: Until account closure plus 2 years
  • Analytics Data: Up to 26 months
  • Support Records: 7 years from last interaction
  • Employment Records: As per Australian employment law requirements

8. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the following rights:

8.1. Right to Access (APP 12): You can request access to the personal information we hold about you.

8.2. Right to Correction (APP 13): You can request correction of inaccurate or out-of-date information.

8.3. Right to Complain: You can lodge a privacy complaint with us or the Office of the Australian Information Commissioner (OAIC).

To exercise these rights, contact us at privacy@dovafm.com or through our support portal at https://support.dovafm.com.

9. Overseas Disclosure

In accordance with Australian Privacy Principle 8, we may disclose personal information to overseas recipients in the following countries:

  • United States: Freshdesk (support services), Google (analytics)
  • Other countries: As required for technical infrastructure or service provision

We take reasonable steps to ensure overseas recipients comply with Australian privacy law or have equivalent privacy protections.

10. Cookies and Tracking

Some of our websites use cookies and similar technologies. The RadioMaster application itself does not use advertising or analytics cookies. You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of some services.

Types of cookies we use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: For understanding website usage
  • Marketing / Advertising Cookies: Used by third-party advertising services such as Google Adsense to provide personalized ads. These are only set with your consent.

https://www.dovafm.com: You can manage cookie preferences through our cookie consent banner, your browser settings, or by contacting us directly. Disabling cookies may affect certain features or the display of personalized ads.

https://news.dovafm.com: You can manage cookie preferences through our cookie consent banner, cookie settings (accessible via the cog icon in the top right of the site), your browser settings, or by contacting us directly. Disabling cookies may affect certain features or the display of personalized ads.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

12. Marketing Communications

We may send you marketing communications about our services if you have consented or where permitted by Australian law. You can opt out at any time by:

12.1 Marketing Consent for Advertising

By consenting to marketing cookies, you allow us and our advertising partners to show personalized ads based on your browsing behavior. You can withdraw your consent at any time, which will stop personalized ads but may still show generic advertising.

13. Data Breach Notification

In accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), we will notify the OAIC and affected individuals of any eligible data breaches as required by law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will provide notice of material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Providing 30 days' notice for significant changes

15. Contact Information

Privacy Officer: DovaFM Digital Entertainment Group LTD.

Email: privacy@dovafm.com

Support Portal: https://support.dovafm.com

Postal Address: Brisbane, Queensland, Australia

For privacy complaints, you may also contact the Office of the Australian Information Commissioner:

16. Governing Law

This Privacy Policy is governed by the laws of Queensland, Australia, and the Commonwealth Privacy Act 1988 (Cth).